Time is money and in business time is everything. The Sierra Leone Commercial Bank (SLCB) has over the weekend launched the first self-service machine and customer call centre. However, with the installation of the self-service machine customers can check their balance, transfer funds and complete other transactions in a jiffy. “We consider customers as members of the SLCB family too valuable to be taken for granted, this is why I have prioritized customer service,” remarked the SLCB Managing Director, Abdulai Fidelis Turay. The MD said, “this is a new dawn…” and customers are our key focus. He explained that the bank has provided internet banking services, mobile tellers and mobile app. The bank has also expanded money transfer service and digital payments. Chief Information Officer, Bintu Jonah, explained that the bank is also concerned about the safety of customers online presence. She advised customers to keep key information such as user name and password safe to prevent hackers from accessing their personal account. She spoke about social engineering how people use deceit to gain access to passwords. “do not give your password to anyone even if you receive an email with our logo or letterhead,” she warned.
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Moses Sesay said, the self-service machine “is a milestone as the bank moves towards financial inclusion.” Self-service machines allow customers to conduct 90% of transactions traditionally handled by a teller.
By Ophaniel Gooding
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