Chief Executive Officer of Orange Sierra Leone, Madam Aminata Kane has told journalists that as the year comes to an end, she wants to take an introspective view of what they have done to improve the company’s services and what has made them stand out in Sierra Leone. “Today we have the widest coverage in the country as we have covered more than 75% of the country. We will continue this venture next year as we intend to cover every part of the country soonest. We have been continuously upgrading our network spending about $96 million,” she disclosed. She explained that at the start of the year they put together their plans for expansion, quality of service and improvement of staff. They met their target because of the 50 new sites they already installed across the country and they are continuously improving the quality of service as well as organizing training courses in and out of the country for their staff members. Madam Kane said Orange can now proudly say they have a strong industrial project that will lead to investing significantly to cover most of the population in the country with telecom services and to bring new services such as data, to business customers and mobile financial services. Madam Aminata Kane said they met their promise that they would bring the ‘best’ data services to enterprises and financial services that have been developed by the Orange Group and implemented around the world.
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“We have already proven recently that we can be innovative in the market and bring value to our customers when we were the first one in August to launch ‘Boku Boku Browsing,’ our new data portfolio at reduced prices.” Talking about Orange Money, she said it has brought to the people of Sierra Leone a service which will be as reliable and convenient as Airtel Money but with improved quality, better customer experience, more security to customer transactions.” “We have improved our Orange money with bringing in Banks as partners to make the customers feel at ease and secured as they can get their money anytime and anywhere. We have also expanded the services with over 6,800 agents across the country to make sure that our customers can cash out anywhere.” She said they have improved on their Corporate Social Responsibility by making sure they give back to customers during the special holidays and they have the one going on right now for the Christmas. “We started the 4G. This will bring consumer’s mobile experience to a whole new level – with higher speeds and reliable broadband access. Thanks to our successful cooperation with Ericsson we can offer 4G to our customers facilitate network planning and maintenance and allow for smooth introduction of new IP-based services.” To build their Human Resource CEO Aminata Kane said they have invested about $16 million in the last two years, because they pride themselves in capacity building by ensuring that their employees benefit from soft skills, technical and leadership trainings. Madam Kane thanked NATCOM for their relentless effort to make roaming calls free in the sub-region which she said is a welcome gesture to Orange.
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