The Consumer Parliament of the National Telecommunication Commission NATCOM which was initiated as a national forum to inform, educate and protect consumers will be continued in Bo Town on the 17th May 2010 after a similar exercise held in both Freetown and Makeni.
The consumer Parliament functions as a unique strategy employed by NATCOM in the fulfilment of its mandate to serve as the industry’s watch dog, charged with the responsibility of educating, informing and protecting consumers in a professional and well mannered way that ensures a healthy flow of information.
The objective of the consumer Parliament is to provide consumers or users of telecoms with appropriate and timely advice in its statutory capacities as a principle source of information in the performance of its key functions.
Some of the issues for Parliamentary discussion in Bo include predatory marketing and unfair services, inflated or unexplained post paid billing charges, malpractices in pre-paid charges, scratch card and voucher failures, tariff manipulation publishing low rates and taking high charges and call quality and efficiency. The Deputy Director of NATCOM Senesie Kallon reiterated the commission’s commitment and determination to provide subscribers and ICT users a forum to discuss topical issues and other challenges with the view of getting answers from the service providers and mobile phone operators in the country.
Michaela Mackay Director of Legal and License at NATCOM also spoke about NATCOM policies and regulations and called for SIM Registration of all subscribers as ONS is closely monitoring the exercise which is expected to close by June 30, 2010. NATCOM Public Relations Officer Abdul Kuyateh called on the media to help in the sensitization drive of the SIM registration exercise and other NATCOM activities. By Saidu Bah