Guarantee Trust Bank will today end the International Customer Service Week observed from the 5th-9th October as the Bank joined other quality organizations around the world for this celebration.
The Customer Service Week is an International event devoted to recognizing the importance of customer service and honoring the people who have contributed immensely towards service revolution. It is celebrated annually worldwide during the first full week of October.
The theme for this years’ activities is service at work in recognition of the efforts and contributions of its customers.
Some of the activities earmarked for the week included Guest Telling, an exercise where top executives of the bank serve as tellers in various branches. At the GTB Head office on Wilberforce street, the Managing Director, Ade Buraimo and the Head, Corporate Services Miss Hawanatu Rahman served as guest tellers.
According to Aminata Kamara, she said this initiative was first introduced in 1991 when the bank commenced operations as a mandatory responsibility for all staff irrespective of position and that over the years, it has become a recurring activity. She also said customers were also enjoined to send comments and suggestions through the Bank’s website on how to improve service delivery.
GTB currently operates in over 7 branches nationwide with 8 cash points located in various large corporations like the Sierra Leone State Lottery. Its home branch has about 160 branches across Nigeria with subsidiaries in Gambia, Ghana, Liberia, Sierra Leone and the United Kingdom.
Their ownership of customer service especially in the Nigerian banking sector cannot be over emphasized as reflected by the streams of awards they have won in that category. They have won the Most Customer Focused Bank (Retail) 2009 by KPMG and the Most Customer Friendly Bank Awards in 2007 and 2008 by Vanguard Newspaper.
GTB shall immediately undertake after the customer week a two months Orange rules campaign which has 8 rules governing their activities. The Orange rules is geared towards putting emphasis on GTB’s brands.
The Customer Service Week is an International event devoted to recognizing the importance of customer service and honoring the people who have contributed immensely towards service revolution. It is celebrated annually worldwide during the first full week of October.
The theme for this years’ activities is service at work in recognition of the efforts and contributions of its customers.
Some of the activities earmarked for the week included Guest Telling, an exercise where top executives of the bank serve as tellers in various branches. At the GTB Head office on Wilberforce street, the Managing Director, Ade Buraimo and the Head, Corporate Services Miss Hawanatu Rahman served as guest tellers.
According to Aminata Kamara, she said this initiative was first introduced in 1991 when the bank commenced operations as a mandatory responsibility for all staff irrespective of position and that over the years, it has become a recurring activity. She also said customers were also enjoined to send comments and suggestions through the Bank’s website on how to improve service delivery.
GTB currently operates in over 7 branches nationwide with 8 cash points located in various large corporations like the Sierra Leone State Lottery. Its home branch has about 160 branches across Nigeria with subsidiaries in Gambia, Ghana, Liberia, Sierra Leone and the United Kingdom.
Their ownership of customer service especially in the Nigerian banking sector cannot be over emphasized as reflected by the streams of awards they have won in that category. They have won the Most Customer Focused Bank (Retail) 2009 by KPMG and the Most Customer Friendly Bank Awards in 2007 and 2008 by Vanguard Newspaper.
GTB shall immediately undertake after the customer week a two months Orange rules campaign which has 8 rules governing their activities. The Orange rules is geared towards putting emphasis on GTB’s brands.