Dr John F. Miatta yesterday collapsed at the Sierra Leone Commercial Bank’s Savings and Withdrawal Department due to delay at that institution’s customers’ service.
The doctor collapsed to the astonishment of dozens of customers and bank officials, forcing bank activities to halt for a while as medical relief was administered to the medico and his bank transaction fast-tracked.
Our reporter spoke to the doctor after he regained consciousness and he disclosed that he went to the bank as early as 9:30 to withdraw money.
Dr Miatta lamented that since that morning, “I have not eaten any thing nor drank water and it was almost 12:30 when I collapsed and started vomiting at the cashier’s window. As you can see I am very hungry and sick, that is why I came to the bank to withdraw some money but the cashiers at this bank are very slow and limited to only three windows but only two are functioning today.”
He added that several efforts were made to withdraw the money, but the queue was too long and some security personnel from the Mount Everest working at the bank, “are running a syndicate with the bank’s cashiers, which compounded the situation.”
“I saw one security officer collecting a withdrawal slip from a customer to expedite his bank transaction for a small fee, while a top ranking female prison officer was also attended to by one of the bank’s cashiers at the window,” he complained
He intimated that the slow customers’ services at the bank had led to corrupt practices by some cashiers and security officers working at the bank who exploited customers for the sake of quick service, living other customers in the queue in distress.
“I am embarrassed this morning by the incident, but I hope the management of the bank will supervise some of its staff and improve customers’ services with accuracy and timeliness to reduce the long queues at the bank.
“As every customer most look for the last man on the line then he can find a seat or go about his business before coming back to withdraw” By Saidu Bah