Celtel on Thursday concluded a one-day annual lecture by looking at Human Resources (HR) as the heart of any organisation.
Speaking on the theme: ‘managing tomorrow’s people’, John Mbonu the managing director of Sierra Leone Brewery Limited said, “HR is the gatekeeper to see that the people of the organisation are well taken care of”.
He maintained that in any good business the success and failure of that organisation depended on how well the HR management was developed and implemented.
He added that for human resources the managers had to be part of tomorrow’s people as they should be well informed and should be people-sensitive.
In the past, he went on, HR was referred to as the ‘staff and labour’ which role was to hire and fire but the modern human resource practitioners were now expected to deliver services that were very complex and complicated in nature.
The reason for the complicated nature of the HR management in that the modern days “HR are ranked by performance and experience rather than objects. And to complicate modern HR the customers who are tomorrow’s people will always use complex and subjective criteria for the evaluation of rendered services”.
The Brewery manager further echoed that the concept should not only be embedded in the organisation’ culture, but should in fact be seen to be so embedded by all stakeholders.
The role of the Hr professional in managing tomorrow’s people, he added, should be that of consultants whose responsibility of supporting the line managers by providing quality and effective HR services.
In his keynote address Emmanuel Dei-Tumi, founder president and chief executive officer of the Future Leaders Group who spoke on the topic customer centric people in tomorrow’s business, said money did not come from the banks but through the customers and that this depended on the way the customers were treated.
The keynote speaker also said special attention should also be paid on the customer facing staff like security because they were the first point of contact of the customers.
Customer centric, he went on, was supposed to be a holistic customer business studies and that customer service must run through every fabric of the organisations.
Mr Dei-Tumi also said every organisation had target and they could not achieve them all by themselves.
Giving the purpose of the lecture the human resources manager, Fela Adeyemi, said the purpose of the lecture was for the network to be in the forefront of leadership.
She sated that in 2020 business models were going to change.
People’s management, she stressed, was going to be scarcely important and soon there would not be boundary between work and homeline as this had been clearly manifested by the company’s mobile internet.
HR, she echoed, was going to look at sourcing the people and not going to be limited to advert but also would look at possible ways that people could be employed.
She said, “if you are ready for change we are going through a period of change and we cannot avoid it.”
Celtel’s managing director, Ted Sauti-Phiri in his final thoughts, said indeed people needed to learn as there were a lot they could do but they had to focus on HR.
He said the people were their biggest assets as they covered about 80% of the country’s population.
By Betty Milton