Customers for the past five days have been finding it very difficult to recharge their meter or pay bills due to the persistent blackout at the National Power Authority’s (NPA) headquarter office at Siaka Stevens street.
For the past days, the continuous blackout in the office has got many customers very angry since they are coming from all parts of the city to recharge their meter or to pay bills, only for them to come and meet the office in black out. This has created serious inconveniences for customers as well as some NPA staff who cannot explain the reason to the customers.
Unconfirmed reports state that, Bumbuna has been shut down for maintenance and the report say it will be down for about 10 days, during which period; the JICA 10 mega watts machine will supply light to the city.
In a short interview with some customers waiting to pay their bills, Gibrilla who said he resides at Lumley has been coming for the past three days and has still not been able to recharge. He said even when there is electricity, they will spend four to five hours waiting in line before they are able to recharge.
He said NPA are responsible to give light to the public, but if they too can’t get light, then it means the electricity system needs to a serious rethink and restructuring because it is very absurd for the company giving out light not to have any in its own headquarters.
Another lady Gloria who said she lives in the central part of town said NPA is not helping their customers. She said now that the electricity system has been improved a little bit, NPA needs to open up sub offices all around the city to reach out to the customers. She said Guma Valley Company has done it, the mobile companies have many outlets to buy top up cards, “Why should NPA not open up finance offices at Blackhall Road, Falcon Bridge and other substations around the city to help us”?, she questioned. Gloria said it is frustrating to come and wait for hours before one is treated and especially this past four to five days, it has been worse because NPA does not have electricity.
Customers also have been complaining that for months now they have put in orders to NPA for prepaid meters, but up till now they haven’t been given any new meters.
The pathetic side of the story is that when the place is crowded, it is very hot as the building does not have enough ventilation or cooling system to make customers comfortable, and when there is no light even the workers can’t stand the heat, instead you see them moving out of the building to get fresh air.