The Executive Administrator at the Sierra Leone Commercial Bank, Raymond Moshe Roberts, has strictly warned security personnel of the Mount Everest Security Agency working at the bank not to tamper with any customer transactions within the bank.
Mr Roberts said the responsibility of the security personnel was to ensure that all customers were on the queue before the cashier’s window for orderly business transaction and to alert the bank management for any security threat.
He added that any security personnel found helping customers to transact business would be severely dealt with and also advised them to priotise the sick and disabled customers at the bank for easy access.
Mr Roberts promised to supervise all security personnel and cashiers at the bank in customer related matters, and that mechanisms had already been put in place to expedite customers’ transactions through an electronic system called ATM.
He added that plans were also on the way to open another branch at the Morgan Building to ease customers’ constraints in doing business with the bank, as customers would spend less than five minutes to transact business during working hours.
Concluding Mr Roberts appealed to customers to always contact his office for any grievances with the bank and also commended the customer, Dr John F.M. Mattie who collapsed and vomited at the bank, for his courage and understanding as “he came yesterday to tell us thank you for expediting my bank transaction” and hoped that other customer would emulate such.
It will be recalled that on March 25th a customer collapsed and vomited in front of the withdrawal window due to extra long queues at the bank of which the Mount Everest Security personnel were allegedly blamed for compounding the situation.
It is also alleged that some security personnel are involved in a syndicate with cashiers to fast track some customers’ bank transactions at the bank for a small fee.