Top up agents and subscribers of the Airtel brand has expressed shock, dismay and frustration over the company’s poor mobile networks, coupled with lack of top up cards and electronic vouchers on the market and failure to adequately inform the public.
Mohamed Sesay, a top up seller along Siaka Steven Street in Freetown, says “ Airtel mobile company has put him out of business for the past couple of days and his family is suffering at home because his earning has reduced to feed the home”.
“I am married with three kids and usually spend Le 15,000.00 on food out of my daily profits, but since Airtel top up cards and the electronic voucher blocked, sales have dropped considerably and profit margins have declined drastically, so is my spending spree on food at home.”
He said ‘we the top up agents have not been adequately informed about the situation and we have faced serious embarrassment from our customers’ additionally stating that Airtel has not treated us as responsible agents in this country.
Sesay says, “Airtel management should explain to the public about the top up situation so as to avert economic and social crisis for subscribers of the Airtel brand”.
Cross-section of subscribers interviewed by this reporter expressed dismay over the non- utilization of bought top up cards for its intended purpose.
One Airtel subscriber, John Sesay said, “I was shocked to realize that the top up cards, I bought cannot be activated on my sim which created an embarrassment to my clients, as I have several businesses in Freetown and the provinces and I need to contact them”. Airtel is the only company in some of the areas, he said.
He also queried the company for not sending a simple text message to us the subscribers to inform us about the situation.
Our sources at Airtel Headquarters disclosed that their systems are faced with technical problems and progress is being made to address the situation by the technicians.
However, some of the Airtel staff at the operations department have in recent times expressed concerns over poor conditions of service and had to down tools for hours, accusing the Managing Director of lack of respect for Sierra Leonean staff.