For effective and efficient management and public service delivery, the Anti-Corruption Commission (ACC) and the National Power Authority (NPA) on Thursday (13thDec. 2012) launched a service charter which shows the services offered by the NPA and how the public can access these services.
Speaking at the ceremony held at the conference hall of NPA, the Commission’s Deputy Commissioner Morlai Buya Kamara said that the difficulties the country is having with service delivery management is the breakdown of information and lack of knowledge.
He hoped that the service charter will be taken seriously and it will be the first step of progress that the Commission intends to take in all sectors of public service.
The Deputy Commissioner stated that as a Commission “we are happy to be working very closely with NPA, adding that the reason for selecting NPA was because of the strategic role that the Authority plays within development and the economy of Sierra Leone”.
He reiterated that the mandate of ACC is to make sure that they take every step to deal with the issues of corruption in Sierra Leone. This, he said, the Commission does in three ways: through public education and outreach; through investigation; through systems and processes review.
The Deputy Commissioner noted that energy is very pivotal and that, any nation that has to move forward will have to fix its energy sector.
The charter, he said, shows the services provided by NPA, how customers can access these services; and how much customers will pay for these services and also show the responsibilities of customers.
In his statement, NPA General Manager Dr Zubairu Kaloko, said that the Authority exists for the customers, adding that since he took over, he has been service- oriented and extremely sympathetic and cares for customers .
He added that “the biggest changes that he had brought to the NPA is that workers must care about the customers, stating that the customer is the king and boss.
Dr. Kaloko said that we want to improve customer service and the Authority is planning to develop a call center where customers can call to make enquiries and complaints.
He stated that the Authority is also planning to increase payment centres and point of sale, so that customers will not crowd in the authority headquarters.
ACC Director, Systems and Processes Review Department, Morris Williams said that this service charters are not meant for private offices but for the public and should be placed in strategic areas where members of the public could have access to the information.
By Abibatu Kamara